At Srithirumal Collection, we aim to provide a smooth and satisfactory shopping experience. Customers may request cancellation of an order before it has been shipped by contacting us at Srithirumalcollection@gmail.com or 9629336860. Once an order has been shipped, cancellation may not be possible. Refunds, where applicable, will be processed to the original payment method after the cancellation or approved return is reviewed. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible with your order details and supporting photos or videos. Refunds or replacements will be provided only after verification and in accordance with our applicable return conditions. Shipping charges may be non-refundable unless the issue is due to an error on our part. Refund processing times may vary depending on the payment provider or bank. We reserve the right to reject refund requests that do not meet our policy requirements.